Sears Pisses Me Off

Well it's now been five days since Sears removed my old refrigerator from my kitchen and replaced it with a $2000 piece of shit that doesn't work. They sure are quick to take my money but trying to resolve this issue though telephone operators located in India is enough for me to take my business elsewhere indefinitely. Customer service seems to be a concept foreign to anyone outside of America. If I say Saturday is not an acceptable delivery date, as I won't be home and I need a fridge now and not four days from now, the correct answer is not "We can deliver it Saturday." You fucking said that already!

So today Sears sends out a technician to "fix" a brand new appliance, so before I explode and demand a new unit I'll let this guy have at it. After wasting all day waiting for him to arrive and then for him to do his thing, he informs me in his impossible to understand Balkan accent that the parts needed will take a week to arrive. So the operator tried their hardest to convince me to accept a fix instead of a replacememt appliance, obviously so as to not inconvenience the sham that is Sears-Roebuck and Company, and as a courtesy I did so thinking if the fix works then my problem is solved. So instead of just replacing my item whenever they can get to it I now have to wait even longer for the parts needed to fix an appliance that should be replaced anyway? Holy Shit! Have you people ever heard of overnight delivery? Put the fucking parts on a plane and fix this damn icebox before I load it in my truck and drive stright through the front door of your crappy store and put it back right where I found it!

Now my wife is expecting so obviously she cannot eat any of the food that hasn't been properly refrigerated, therefore I have lost it all. Now I need to go to the store everyday to buy perishables like milk and eggs and ice and every fucking thing that should be in my new refrigerator. When I ask customer service what am I supposed to do for a refrigerator until they finally get off of their asses and bring me a replacement they just say the same thing. We can deliver it on Saturday. So now I can't use my 15th row tickets to the Syracuse vs. Notre Dame game or I won't get the fridge until a week from Thursday? Fuck you, Sears! Fuck you! I am in the market for a new washer and dryer, dishwasher and stove as well and you can rest assured that the very last place I will consider buying them is from your shitty and completely indifferent outfit.

Update: After making arrangements to have somebody at my house on Saturday to help me take care of this clusterfuck so I can go to the ball game, I get a call from the Sears automated phone service telling me my new refrigerator will be delivered on Sunday. WTF? So now my playoff football plans get fucked just like last Sunday? I'll be taking this gripe straight to the friggin' CEO!